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NNolDubaiCard DXB
Top up a card

Last updated · 5 May 2026

Refund policy

This policy describes when we refund a top-up request, when we cannot, and how to ask. It applies to any request submitted through the form on noldubaicard.org.

Free cancellation before the load lands

Until the load has been finalised on the card — usually a few minutes after submission, sometimes the next morning — you can cancel a request and get a full refund of the requested amount. Reply on WhatsApp or send a short note to support@noldubaicard.org with the order reference; the cancellation runs the same business day.

After the load is finalised

Once the credit has landed on your Nol card, the value belongs to the card. Per the issuer's rules, balances on Silver and Gold cards are non-refundable through us; a Blue card balance can be recovered by the holder through the issuer's customer-service desk because the card is linked to the holder's identity.

If we made a mistake — wrong serial entered on our side, wrong amount routed, double load — we refund in full from our own account, regardless of which card it landed on.

Card payment that did not go through

If the card payment was attempted but did not succeed, no refund is needed: nothing was charged. If your bank statement shows a "pending hold" that did not become a charge, the hold is released by your bank automatically within 5–10 business days.

How to ask for a refund

  1. Send a message to support@noldubaicard.org or WhatsApp +971 50 712 0044.
  2. Include the order reference (ORD-…) and the date you submitted.
  3. We acknowledge within one business day, run the refund within five.

What we cannot refund